Introducing the best assist ticketing system for WordPress. Want to supply superfast, dependable, and environment friendly buyer assist? Fluent Support bought your again. Fluent Support promotes development, reduces effort and fights churn with SaaS high quality options neatly tucked into WordPress.
Ticketing System
Ticket administration made easy with a user-friendly interface, highly effective filtering and customizable tickets web page.
Tickets
Streamline, prioritize and resolve questions, or just reply as they arrive alongside. You’re in charge of the way you handle tickets, each step of the way in which.
Ticket Standing
Ticket standing tells you precisely how your assist desk seems to be like. Know precisely who’s ready and who’s been taken care of at a easy look.
Superior filters
Sorting and filtering with superior search is a breeze with Fluent Support. Enhance response charges and make your brokers’ lives a complete lot easier.
Ticket tags
Tags allow you to establish tickets and label them to match your administration model. Flip Fluent Support into your personal system.
Setup and Migration
What’s there to not love a couple of easy setup course of? We went a little bit additional and made certain you don’t lose your tickets while you begin contemporary with Fluent Support.
Straightforward Setup
Organising Fluent Support takes lower than 5 minutes. From downloading to answering tickets, you’ll be in enterprise earlier than your morning espresso will get brewed.
Straightforward migration
Beginning contemporary doesn’t imply ranging from scratch. Deliver your assist tickets from main assist desk platforms and choose up proper the place you have been.
Enterprise Perks
Fluent Support can accommodate your complete enterprise. Separate your inboxes, handle tickets based mostly on merchandise, customise your ticket portal, and handle buyer data, whether or not you’re an ecommerce retailer, software program builder or a studying platform.
Inboxes
Add particular person inboxes for each enterprise you may have. Say goodbye to complicated tickets piling in the identical inbox with out hopping tabs. You’ll be able to add as many inboxes you want, no limits.
Portal
A customizable ticket portal permits you to preserve your branding all through your web site and your assist desk. A streamlined buyer expertise awaits.
Merchandise
Merchandise is usually a headache, particularly in case your retailer has hundreds. Fluent Support permits you to create merchandise for mapping tickets. Discover out the merchandise clients love (or hate!) proper in your experiences.
Buyer Profiles
Figuring out who you’re doing enterprise with is past needed. Discover all buyer data in simply accessible contact profiles, designed to make assist duties easy.
For Groups
Help is all in regards to the staff. Allow your groups to go the additional mile with a assist desk developed by assist folks for assist folks
Automations
Workflows will be deployed manually or automated. With Fluent Support, repetitive and time consuming duties will change into a factor of the previous.
Saved Replies
Quick responses are the one approach to win. Saved replies allow you to reply questions earlier than the client may even take into consideration the competitors.
Collision Detection
No extra repetitive messages or confusion. Obtain prompt notifications when a number of brokers enter the identical ticket, making certain readability on who’s in cost.
Extra
Bookmarks, Notes, Mentions
Energy Customers
Turning into an influence consumer in Fluent Support provides you the final word assist desk expertise. With superior functionalities you’ll be able to take your assist desk to the subsequent degree.
OpenAI Powered
Take your buyer assist to the subsequent degree with AI-driven instruments in Fluent Support. Rapidly summarize messages, analyze tone, and generate customized responses.
CRM Automations
Join FluentCRM and Fluent Support to get the whole image of your buyer base. Run campaigns and automations utilizing Fluent Help tags in CRM.
Auto-Assign
With WorkFlows you’ll be able to assign brokers to new tickets robotically. No have to seek for who’s out there. Add brokers based mostly on merchandise, work load or any customized tags you need.
E-mail Piping
Inboxes are important, however clients depend on Emails simply as a lot. Fluent Support turns all of your electronic mail queries into tickets, so you’ll be able to resolve with out lacking a beat.
Demo: https://fluentsupport.com/
Fluent Support v1.8.5
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